Customer Feedback

"While the cloud is very convenient when it comes to accessibility, I am 100% fine with giving up convenience for peace of mind. The cloud is just someone else's computer that I can reach through the internet. I use remote access tools to reach my computer when I'm not at the store.  And should the ATF, FBI or AG come after me, I'm the only one that has my records. Otherwise, they can subpoena the cloud companies for my data which  terrifies me.

Why park my car at the city lot and let the valet's drive it when I have a perfectly fine garage attached to my house and a driveway I can see from my front window.  It's when I can't see my data or my car, that I begin to worry what is being done with it.  I used to be a valet and I remember the sh** we did with the cars!  No thank you!"

"Being able to buy the software licenses outright instead of paying monthly for years and years was important to me. I know I was taking a risk with a higher initial investment than paying only $200++/month but the fact that once I bought it, I could never be cut off from my data and I could always use it even if I wasn't paying the technical support sold me."

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"I knew I was going to be in this business for at least two years and this is where the savings became D R A M A T I C !   I paid $2370.00 the first year for one license with technical support and the next year, all I paid was the $495.00 technical support for the whole year which was less than $42/month.

With monthly SAAS models, I'm looking at $200/month forever which is $2400 the first year, $2400 the second year, etc...

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Merchant Magic is like a Lego set – you buy more pieces as your business grows and while I started with one license, I now have 10! "

"Cervelle Software has a team of support techs that actually answer the phone .  If one of my cashiers is ringing up a sale with a 4473 attached and they need help, all we do is pick up the phone and call Cervelle.  They have an "emergency team" that can give us help on the spot if we indicate a customer is waiting.

I hear some of the other co"

"I reviewed the products offered by the various POS companies before settling on Cervelle because they had more features than the other companies offered and Ilike that their products are developed inhouse which means they all integrate seamlessly with no double entry to slow me down. It also means I don't have to pay 2 or 3 different companies and I don't have to feel like a ping pong ball trying to figure out what company can fix an issue or answer a question." 

"Cervelle has been around since 2000 and their customers stay with them shich is a great sign.  If their products weren't good, they would be out of business by now."

"Cervelle includes POS, inventory tracking, back office, customer tracking all in one product for a single price.  The additional license are also comprehensive.

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Over and above that, Cervelle includes features specific to gun shops such as trades, buys, transfers, 4473, A/D book, 3310.4 to name a few.  These processes are part of the software and as such don't need a thousand hoop work-around or a different product to make it work.  

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Cervelle designed the software from the get-go with FFL's in mind and it shows. "

"This is the only purchase I have ever made that will be younger tomorrow than today.  That's because Cervelle keeps updating their feature list to stay up with changes in the industry.  When the ATF comes out with a new 4473 or 3310.4, Cervelle updates their software to accommodate that.  I pay for the annual technical support which is very reasonable (like under $45 a month) and I get free updates with that!"  

"The software is user-friendly and easy to learn, which was essential for me because I'm not very tech-savvy. Plus, I have a pretty high turnover rate in my shop, so retraining new employees needs to be quick and efficient. I also have a few older guys who aren't as comfortable with computers. The team at Cervelle is incredibly patient with them and always provides A+ support."