Frequently Asked Questions (FAQ)'s
Merchant Magic Point of Sale
If I already own
a computer, can I just buy the software?
A. Yes. Given your computer fits the recommended
specifications for running the software, there is no problem with only buying
the software and loading it yourself. As a matter of fact, you can buy all of
the pieces a la carte, through Cervelle Software. Cervelle is your one-stop
shop for Point of Sale systems.
Will Merchant Magic™ run on an Apple
No, the system was
not designed to run on an Apple computer.
If I need a custom feature, can you program
it just for me? How much will it cost?
We welcome suggestions and feedback from our customers. Many
of these are included in the product, and become available to you in future
upgrades. If you have a very unique request, and need it immediately, then you
can discuss this with Cervelle. We can include the functionality into the
system for an additional charge. This functionality will most likely be made
available to everyone at the next release. The advantage to you is that the
feature becomes available to you at the agreed-upon delivery date. There are
some features that work independently of Merchant Magic and that will not be
included in the standard feature list of Merchant Magic. These features will
always be available at an additional cost. An example of this feature is the
wireless inventory reconciliation module that lets you take inventory with a
hand-held device and once it is plugged into the computer, it reconciles with
the Merchant Magic™ inventory
Do you offer on-site training?
A. We can send a
Cervelle representative to your site for on-site training. However, we suggest
you try the online tutorials and built-in Help prior to resorting to this
method. The system was designed to be easy to learn and use so you may want to
use it for a month or so and see if you really need training. On-site training
is the most costly alternative. However, it is a superior and effective
training method which is cost-effective for large groups of employees.
Is the product constantly being upgraded and enhanced with new features?
Yes! Even though Merchant Magic™ POS and Serial Tracker are
jam-packed with a long list of features, these products continue to
evolve to accommodate the evolving needs of today’s retailers.
Can you briefly explain how the sales,
refunds, trades, consignments, etc work together?
The system allows you to transact normal sales, refunds,
trades, direct buys, layaways, special orders and consignments. The power of
the system is apparent when you find that you can combine sales, refunds, trades
and layaways all on the same ticket!
Does this system support serialized tracking
has an integrated serialized tracker that not only shows you the acquisition and
disposition record of a single firearm; it lists the complete tracking history.
When you look up a firearm by serial number, you can see, for example, that it
was received from Vendor A on March 30, sold to Customer B on April 5, traded
back in by customer B on May 5, sold to Customer C on May 28 and left on
consignment by Customer C on June 1st. This information can be printed in many
different formats, depending upon the nature of the inquiry. The full history
can be printed, the last transaction, all serialized items belonging to a
certain customer…. These are just some of the ways to obtain the serialized
COMPLETE serialized tracking… the ability to instantaneously retrieve ALL
activity associated with a serialized product, not just an
What about ATF Compliance?
A. The ATF requires that each retailer that deals in
firearms sales submit samples of reports generated by the software product they
have purchased. Serialization reports were submitted to the ATF on behalf of a
gun shop and the ATF was astonished at how complete, thorough and organized the
submission was. Cervelle will provide you with all of the information and
letters necessary for the submission process.
What specific features do your customers rave the most about?
A. There are many
features that they rave about but we have listed a few below.
layaway and special orders module is a big selling point. All payments on
layaways and special orders are neatly organized and accessible with a simple
name and/ or phone number lookup.
Customer like the
fact that you can change Your Receipt Type from a Sale to a Layaway or Special
Order and back again, if needed, on the fly.
Put one or more
transactions on open (all day long) and process other customers. This is a great
feature for gun ranges where customers may be shooting for hours and need
to keep adding items to their receipt.
Add Inventory on
the fly (security driven)
Change item price
on the fly (security driven)
Give line item
discounts and receipt discounts
to grant temporary access to all functionality , when exceptions arise
customer name on receipt or leave it blank
What if I don’t see the feature listed?
impossible to list every single feature on this website. If you are seeking a
particular feature that is not listed, feel free to contact us and ask us about
it. If it is not yet part of the system, we can give you an idea of when it
will be incorporated into the system. We welcome questions from retailers!